Contact Us | FAQ'S & Store Policies

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WHEN DO YOU SHIP ORDERS OUT?

We work to get out every order within 3-5 business days. Processing
times vary during holidays (October/Halloween, Black Friday &
Christmas are high sale volume times.) Current processing times will always be listed on our website banner. These times can change a bit during high order volumes. During the Summer Months- We do not ship out on Thurs-Sat to
prevent your candles from melting in a hot warehouse/mail truck. We aim to ship out every order by Monday & Tuesday, Wednesday is the absolute latest.Mon-Weds. are our shipping days for the summer time. Fall/Winter- We ship orders out Monday-Thursday. Orders placed over the weekend will go out the next following week.

We are a small business & a VERY small team. Everything is done
by hand-- designing the labels, creating the actual candle itself,
& packaging each and every order. We want each batch to perform
their best, so we strive to maintain that standard with each batch. We
appreciate all of your support! We make things from the heart for you
and yours!

HOW MUCH IS SHIPPING?

We offer flat rate on candle shipping for domestic orders. Shipping cost is all determined by the weight of
the package and the location it is going to. If you spend $100 or more, you qualify for free shipping! Candles have their own
flat rate, perfume oils have their own, so on and so forth. USPS shipping is high and these prices continue to increase every year. Our candles are also in glass jars which make them heavy packages. The weight of the package determines the costs of the shipping. A lot of the time, because we offer flat rate shipping, we absorb the difference in cost of the shipping price. For example, a package can be $16 (yes, there are many times it is this high) shipping to california but we charge $10 flat for everyone. We want to make sure your candles do not melt or break in transit so we take extra care packing each order. Please understand, shipping costs are out of our control. We are a small business and it can become costly buying supplies, selling online, taxes and shipping. We promise, our candles are worth it!

I RECEIVED AN EMAIL THAT MY ORDER HAS SHIPPED BUT TRACKING HASN'T UPDATED?

We print shipping labels in bulk at the beginning of each week. We also pack your order well so it will have a safe journey to you! If you received an email that says your package has shipped,but does not have a current scan, this either means we are still fulfilling your order OR the post office has it, but has not scanned it in yet. We have our own timeframe of when we get orders packed up and picked up by our mailman (usually within 3-5 business days but be sure to refer to our current processing times in the banner at the top of our website. We unfortunately do not have control over the USPS time frame or any delays they maybe having. We have the same exact information on your tracking as you do. We promise we have your orders out within our current processing time frames. 

WHEN WILL YOU RESTOCK ______ ? 

We are a small team but we make A LOT of
candles daily! When things sell out, we try our very best to restock
regularly! But as a small batch company, everything is handmade and we
can sell out very quickly - especially best sellers, Halloween, etc. and
with the pandemic, supply shipments sometimes can be delayed, our
suppliers are out of stock and we currently don't have the oils on
hand.  If you've had your eye on something that is out of stock - we
have email restock notifications set up on the website! You can enter
your email to be notified as soon as the product is back in stock! Please note: if the item sells out again after you received your email, you will have to resign back up for the next notification.



























WHAT WAX DO YOU USE?

We make our own custom blend! We blend natural soy, coconut and apricot waxes. We use soft coconut and apricot wax in addition to soy to emit a stronger hot scent throw than 100% soy wax. These waxes are natural, economical and more sustainable than store bought candles with questionable ingredients.

It's often heard that 100% soy is better than other waxes, this isn't the case and is just a marketing ploy. Per the National Candle Association, an international study was conducted on soy wax, paraffin wax, vegetable waxes, and other commonly used waxes. Findings showed that all well-made candles exhibit the same clean burning behavior, and pose no risks to human health or indoor air quality.

ARE YOUR CANDLES MADE WITH ESSENTIAL OILS?

No, we use nontoxic, phthalate- and paraben-free fragrance oils. Essential oils are meant to be diffused. When burned, any aroma or therapeutic effect is eliminated. It also can be hazardous and catch the whole candle on fire because essential oils are flammable; the organic matter burns harshly, produces soot, and may also be toxic to inhale. Remember: “Made with Essential Oils” is a claim that many big candle companies make for their products and to substantiate this marketing claim, they may use as little as 1 drop of essential in the formula. What you are smelling on a hot throw is another fragrance oil, not essential oil. Essential oils are also incredibly damaging to the environment and completely unsustainable.

ARE YOUR PRODUCTS VEGAN AND CRUELTY FREE?

Absolutely. We love animals and our team at Lunar Light Co. are all pet owners.We use waxes, oils, and other ingredients from trusted sources. These ingredients havenot been tested on animals and containno animal products & absolutely never will! 

WHERE ARE YOUR INGREDIENTS FROM?

All of the ingredients we use in our creations are made/sourced/grown
here in the United States. We love to support local businesses always.
So not only are you supporting our small business, you are
supporting many small business since this is where we source many of our supplies, ingredients, and materials from! Our fragrances and ingredients are free from harsh synthetic chemicals that are commonly found in big brand cosmetics, candles, and perfumes.  No questionable ingredients or hormone disrupting chemicals. With health and quality in mind, we use only premium grade fragrances and ingredients from trusted sources.  

ARE YOUR SCENT THROWS STRONG?

Yes, we formulate our wax specifically for bold scent throws and hear positive feedback regarding our candle's hot throw. We cannot go over the recommended amount of max usage as it can cause the candle to burn incorrectly. So we max our fragrance load to the MOST our wax can hold (over 10%!), which is much higher than 100% soy.
It is recommended that when you first burn your  candle, to allow the wax to melt to the edges of the jar and to burn for at least 2 hours (but no more than 4 hours at a time) this first 2 hour burn will "unlock" the full scent throw. Cold Throw is the candle scent strength when it is unlit. Hot throw is the scent strength when lit. We like unique strong scents & we only use premium grade fragrance oils we
blend ourselves for excellent throws

DO YOUR CANDLES BURN CLEAN?

Yes our candles burn clean! See black soot around your jar? Problem is you're either not trimming your wick before each burn or letting it burn too long (4 hours or more!) It is important to trim your wick around 1/4" for a clean and longer burn (yes this will get the most life out of your candle as well!)

DO YOU OFFER WHOLESALE?

Yes, we do! If you would like to carry our products in your store,
reach out to us in our contact form or send us over an email (use the
contact form at the bottom of this page). We would love to work with
you! 

CAN I RECYCLE MY CANDLES? 

Yes! We encourage recycling our candles. There are many ways you can do
this. Our favorite is repurposing them into succulent/small plant jars!
You can also use them for storage of makeup brushes or hair ties or
clips! To clean your jars, carefully boil some water and once it boils,
pour into the jar carefully. The remaining wax will start to bubble up.
Let it cool for a couple hours and you should see a wax disc that has
harden on top of the jar. You can pop that out and pop into a wax warmer
to use up the remainder of your wax. Clean out with soapy warm water
and remove the wick tab and you're good to go! (Speaking of recycling, we also recycle packing material from our suppliers and use eco friendly peanuts that dissolve in water! )

Store Policies

LOST OR STOLEN PACKAGES

Please make sure the address that you check out with is up to date. We are not responsible if the address is incorrect or an old address. So please make sure it's up to date at time of checkout. If you find your address is incorrect, if we haven't shipped your order out yet, email us immediately so we can change it for you.

If the item says delivered, please check with your local post office. It could still be on the mail truck or at the post office. Also, check to see if it was left with your neighbor by mistake. 


Unfortunately, once the product is out and says "delivered", we cannot offer refunds or exchanges. Candles arrive in large boxes, please let your local post office know a safe place to put it if you are not home. USPS provides an option where you can have them hold your package until you are able to pick it up. (Just go to your tracking info on the USPS website and include it in the special instructions for delivery)  

Once an item is shipped, we do not have any more information than you do. If there is a problem with your shipment, please contact your post office and give them your tracking information. 


Lunar Light Co. is not responsible for lost, stolen packages, or any errors made by the USPS. In this case, we suggest filing a complaint with your local USPS and if you suspect your package was stolen, it is best to contact the police and file a report.

RETURNS & EXCHANGES

Due to the nature of our products, we only offer refunds/exchanges for damaged products. We offer sample sizes here on our website of our products which is a good way to test out scents before committing to larger sizes. 

DAMAGED PRODUCTS

DAMAGED PRODUCTS FOR REFUND/EXCHANGE- If you have received your package and find that your products are damaged - Send us over an email (use the contact form at the bottom of this page) Please send a clear photo of the candles damaged with labels visible & a picture of the shipping box with the shipping label visible. (needed for insurance claims with USPS.) We can not process refunds unless we receive photos of these two things. We will reply within 24-48 hours with the next steps! We will then offer a refund for the items or replacement for the broken item(s). Refund - If you choose refund, please note the refund amount will be for the item cost only, NOT the shipping charge.
International orders - We DO NOT offer exchanges for damaged products. We offer a refund for the cost of the item's that are damaged. We cannot refund shipping costs. Sorry :(




Please understand, we are a small business. Postage is costly for us and we do everything in our power to make sure your items arrive safely. 

SUMMER NOTE

Melted candles cannot be refunded or exchanged, so please make sure if you are not home at expected delivery, notify your post office to hold your package until you can pick it up. (This can be accessed through your tracking number on the USPS website. Simply click the link of your tracking number and select the option for USPS to hold your package until you are able to pick it up.)

SALE ITEMS

SALE ITEMS FINAL SALE. NO RETURNS OR REFUNDS. REFUND IS AVAILABLE ONLY IF THE PRODUCT ARRIVES DAMAGED.

INTERNATIONAL ORDERS & CUSTOM FEES

Customers are responsible for the custom fees and taxes. We have no knowledge or control of these taxes or fees. 

Please read our FAQ and store policies before placing an order or contacting us. You may find your answer here! If not, please reach out to us! We are here to help! ♡ If you can't find your answer listed here, reach out to us! We look forward to helping you. We check our email frequently but please allow 24-48 for a response.