Shipping policy

Shipping Times

Upon placing an order with us, you agree to our current shipping times which are ALWAYS located at the top of our website banner (you also are required to check an "I agree" box before placing your order.) 

Current processing times will ALWAYS be listed on our website banner. These times can change a bit during high order volumes.
Shipping times vary during holidays (October/Halloween, Black Friday &
Christmas are high sale volume times.)

During the Summer Months- We do not ship out on Thurs-Sat to
prevent your candles from melting in a hot warehouse/mail truck. We aim to ship out every order by Monday & Tuesday, Wednesday is the absolute latest.Mon-Weds. are our shipping days for the summer time. Fall/Winter- We ship orders out Monday-Thursday. Orders placed over the weekend will go out the next following week.

We are a small business & a VERY small team. Everything is done
by hand-- designing the labels, creating the actual candle itself,
& packaging each and every order. We want each batch to perform
their best, so we strive to maintain that standard with each batch. We
appreciate all of your support! We make things from the heart for you
and yours!


LOST OR STOLEN PACKAGES

Please make sure the address that you check out with is up to date. We are not responsible if the address is incorrect or an old address. So please make sure it's up to date at time of checkout. If you find your address is incorrect, if we haven't shipped your order out yet, email us immediately so we can change it for you.

If the item says delivered, please check with your local post office. It could still be on the mail truck or at the post office. Also, check to see if it was left with your neighbor by mistake. 


Unfortunately, once the product is out and says "delivered", we cannot offer refunds or exchanges. Candles arrive in large boxes, please let your local post office know a safe place to put it if you are not home. USPS provides an option where you can have them hold your package until you are able to pick it up. (Just go to your tracking info on the USPS website and include it in the special instructions for delivery)  

Once an item is shipped, we do not have any more information than you do. If there is a problem with your shipment, please contact your post office and give them your tracking information. 


Lunar Light Co. is not responsible for lost, stolen packages, or any errors made by the USPS. In this case, we suggest filing a complaint with your local USPS and if you suspect your package was stolen, it is best to contact the police and file a report.

DAMAGED PRODUCTS

DAMAGED PRODUCTS FOR REFUND/EXCHANGE- If you have received your package and find that your products are damaged,

1. please send us clear photos of the damaged product(s) -- (the more photos the better!) next to the tracking label with both addresses visible with the box to info@lunarlightco.com.

2. Don't dispose of the contents of the box, simply tape it back up and contact us. At this time, USPS has made insurance claims impossible to claim. We will send you over a return label to print out and tape to the box to send back to us. (USPS makes the seller present the damaged items to the post office so they can inspect it.) 

3. We will then offer a refund for the items or replacement for the broken item(s). Refund - If you choose refund, please note the refund amount will be for the item cost only, NOT the shipping charge.

International orders - We DO NOT offer exchanges for damaged products. We offer a refund for the cost of the item's that are damaged. We cannot refund shipping costs. Sorry :(




Please understand, we are a small business. Postage is costly for us and we do everything in our power to make sure your items arrive safely. 




SUMMER NOTE- Melted candles cannot be refunded or exchanged, so please make sure if you are not home at expected delivery, notify your post office to hold your package until you can pick it up. (This can be accessed through your tracking number on the USPS website. Simply click the link of your tracking number and select the option for USPS to hold your package until you are able to pick it up.)




SALE ITEMS ARE FINAL SALE. NO RETURNS OR REFUNDS. REFUND IS AVAILABLE ONLY IF THE PRODUCT ARRIVES DAMAGED.


INTERNATIONAL ORDERS & CUSTOM FEES

Customers are responsible for the custom fees and taxes. We have no knowledge or control of these taxes or fees.

 

COMBINING ORDERS

We no longer can combine orders/refund extra shipping. During the shipping process, it can get confusing when we have an influx of orders at any given time. We recommend you double check your order before placing it. If there is something you want that is out of stock, reach out to us at info@lunarlightco.com and we can give you info when you can expect it to be restocked.